FAQs
🏄♂️ Surf Splash FAQ
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2. How much is shipping and handling?
3. How long does it take to ship?
4. What is the return policy and warranty?
10. How much weight does it take to activate the unit?
11. What maintenance does it require?
12. How much water does it use?
13. What about the 400lb weight limit?
14. Can customers get a custom logo for the outside panels?
💰 1. What is the price?
1-5 unit(s) – $2,995.00 Each + S/H.
5+ units – Call (423) 402-0262 or email sales@surfsplash.com for pricing.
1-9 Unit(s) – $495.00 each (free shipping).
10+ Units – Call (423) 402-0262 or email sales@surfsplash.com for pricing.
International Buyers: Email sales@surfsplash.com for pricing and shipping costs.
⬆️ Back to top🚚 2. How much is shipping and handling?
$98.00 per unit within the Continental United States.
Free within the Continental United States.
Hawaii, Alaska and international Buyers: Email sales@surfsplash.com for shipping costs.
⬆️ Back to top⏰ 3. How long does it take to ship?
We try to ship within 24-48 (business) hours of an order. Except for smaller parts (which are shipped USPS Priority Mail), we generally ship via UPS Ground.
UPS Ground transit times:
- Southeast: 2-3 business days
- East: 3-4 business days
- West: 4-5 business days
🔄 4. What is the return policy and warranty?
If a Surf Splash unit is returned to us in an unused and good, undamaged condition within 30 days of the delivery date, you will receive a full refund. The only charge you incur is the cost of shipping the unit back to us.
Covers all components except nozzles and artwork on side panels (of commercial units). Does not cover wear and tear or damage from abuse.
🔧 5. What is it made of?
- Frame: Schedule 40, 304L stainless steel pipe and 11gauge 304L stainless steel fabricated components are welded together. The frame is THEN powder coated.
- Subdeck: 11 gauge 304L stainless steel, which is not coated.
- Deck board: Anti-skid HDPE marine board. This board is made for boats, so it is designed to be slip proof when wet. Also designed to endure UV rays.
- Side panels: High grade polymer material (UV resistant and impact/scuff resistant).
- Valve: Bronze/brass.
⚙️ 6. How does it work?
Both units work off standard municipal water pressure (45-60psi). No electricity required. Note: If water pressure greatly exceeds 60psi, a pressure reducer may be required for proper performance. If pressure is much less than 45psi, unit may not have sufficient spray.
Can be hard plumbed (PVC, copper, etc.) to a standard 1/2″ water supply line or can simply be hooked up to a garden hose.
Units have a water valve underneath the platform. When someone steps onto the platform, the valve stem is depressed allowing water to flow inside the arched pipes. There are five nozzles on each arched pipe which are angled (by computer design) to efficiently wash the lower legs and feet of users.
Once clean, the user simply steps off and the platform springs up to automatically to cut off the valve and, thus, the water spray.
🏖️ 7. Where does the sand go?
The platform is slightly curved so that most of the sand drains to the outside edges. Much like the result of using hoses or shower heads, the sand stays where it falls. If there isn't much traffic, the sand may dry up and blow away. If there is substantial traffic, some clean up will be required just as is currently the case with any outdoor shower. We recommend that sand is periodically washed from underneath the unit as well. The best situation would be to mount the Surf Splash on a raised deck over a fiberglass grate so the sand would fall underneath.
⬆️ Back to top🏭 8. Where is it made?
Most of the components are purchased from various suppliers in the United States and assembled in Chattanooga, Tennessee at the headquarters of Surf Splash.
⬆️ Back to top🔒 9. Can it be secured?
The base has four holes (at the corners) to secure the unit to a hard surface using appropriate fasteners (included). Since the fasteners are hidden behind the side panels, no one would know how the unit is secured. A thief would have to disassemble the unit just to find out how it's secured. This makes the Surf Splash virtually theft proof when properly secured.
The residential unit is not designed to be secured to a hard surface.
⬆️ Back to top⚖️ 10. How much weight does it take to activate the unit?
About 20-30 pounds (depending upon the water pressure of your supply line), so even the smallest child can use it.
⬆️ Back to top🔧 11. What maintenance does it require?
Essentially none for the unit itself, except occasional cleaning and insuring that the nozzles remain unclogged (they can be removed, cleaned and reinstalled as needed). However, some sand clean up around the unit will likely be required. Probably, this will not exceed the clean up currently required in the outdoor shower areas. Also, sand should be periodically washed from underneath the unit to prevent build up.
Clean as needed. Nozzles are not designed to be removed and cleaned. If used A LOT, you may need to turn unit on its end and wash out any accumulated sand under the top deck board.
💧 12. How much water does it use?
Commercial and residential units use approximately 4 gpm at 45 psi.
⚖️ 13. What about the 400lb weight limit?
It is designed to withstand greater weight, but there has to be a limit for warranty purposes.
⬆️ Back to top🎨 14. Can customers get a custom logo for the outside panels?
Custom logos on the outside side panels of commercial units can be ordered for an additional charge.
⬆️ Back to top👶 15. Is the Surf Splash gentle enough for kids?
Great for children. They actually love getting cleaned up!
⬆️ Back to top🔍 16. Is there anything else like it on the market?
Nothing else remotely close. One of a kind!
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